Manual Customer knowledge
Create a Sumeria account
Lydia is a mobile app that allows you to send money to someone only using their phone number. Discover how to create a Lydia user account.
Adding or deleting a bank card
​Adding a credit card allows you to use the full capabilities of Lydia, whether this is for paying in-store, online or for sending money to friends. You can link one or more credit cards to your account.
Access a Sumeria account
Customer account owners can only access Sumeria through a secure mobile application. But a complementary website browser version for computers is also available. If customers do not have an account,…
Which countries are eligible?
The Sumeria app can be used in several European countries. To use the app, customers must have a mobile phone number issued in one of the eligible countries. List of compatible countries within the S…
Identity verification
Knowing the customers and verifiying their identity is a legal obligation helping Sumeria fight against fraud and ensuring the general security of the application. All customers must therefore provid…
Accepted proof of identity
To verify his identity , the customer needs to provide Sumeria with a proof of identity. It must be valid, sufficiently illuminated and free from glare, contain a machine readable zone (MRZ) and all…
Proof of ID and earnings
As money is a sensitive matter, Sumeria is legally required to make some checks. The Banque de France's ACPR (namely "Autorité de Contrôle Prudentiel et de Résolution") makes this very clear. The obl…
The video selfie for identity verification
The video selfie is one of the options we recommend because it’s an easy, fast and secure solution for the user to have a verified profile.
Problems verifying identity
Occasionally, Sumeria's identity verification systems may reject valid, genuine documents. In most cases, Sumeria's systems have not been able to verify the authenticity of the document. The most com…
Expired identity document
Sumeria is obliged to use a valid document to verify the identity of its customers. Prohibition on accepting expired documents. Sumeria is prohibited by law from accepting an expired document. If the…
Account access from a computer
The customer can log in from a computer, using a browser, to consult his account. The mobile application will serve as an access key. The customer must therefore has access to the application on his…
Financing fossil fuels and the ecological transition
At the customer's request, they can ensure that the money in their Sumeria accounts will not be used to finance the production of fossil fuels. To do so, customers must ask their advisor. By making t…