Bank transfer: processing time
A transfer made from Sumeria to a bank account depends on the processing times of the banking system. It is credited to the recipient account :
- In 30 seconds for instant transfers (instant payment technology) ;
- Within 2 to 3 working days for classic transfers (excluding weekends and public holidays).
In the user's banking area, on the web or on mobile, some banks do not refresh the balance and/or transaction history continuously. An instant transfer that has been successfully credited may only appear or be recorded after a few minutes.
Check that the bank transfer has been sent
In most cases, the bank transfer was not sent because :
- The Sumeria account balance was not sufficient to honor the transfer;
- The wrong bank account was selected by the user.
To find out more, read the article "Why can’t I transfer money to a bank account?".
Check that the bank account is still active
If the destination bank account is closed, the transfer will be automatically rejected and the amount will be refunded to the user's Sumeria account within 3 working days.
To find out more, read "Transfer made to a closed bank account".
Make a transfer from Sumeria
This article explains how to make a transfer from Sumeria: "Transfer money to a bank account".
