Cancelling a transfer
Customers can request the cancellation of a transaction from their application. Depending on the situation, different scenarios apply. Payment sender. If the customer has sent money to the wrong phon…
Why can’t I transfer money to a bank account?
If the customer is unable to make a transfer from the application to a bank account, certain checks need to be carried out before contacting customer service. If the customer has a problem with a pay…
€1 charge when adding a bank card
Adding an external bank card to the application is free of charge. Simulation of a transaction. Each time a customer adds an external card to the application, a request is sent to the card-issuing ba…
I never received the purchase I made using Sumeria
Lydia isn't just a mobile payment app, it is also a software that lets merchants accept card payments online. When you pay such businesses online with your credit card, Lydia will actually debit your…
Declined payment
When a payment by card ( physical , contactless mobile payment or virtual card ) is declined the customer receives a push notification or an email giving some explanation on the situation. So why the…
Negative balance after a card payment
In certain very specific cases the Lydia account balance may be negative after using a Lydia card (physical, internet, or contactless). Users are not allowed to overdraft on their Lydia accounts. If this should happen, the user must top up their account as soon as possible.
Pending payment by card
Once the card payment is made, the amount of the transaction remains pending until the retailer confirms the transaction or not. The retailer has 10 days to confirm a transaction. Otherwise, the tran…
My contact hasn't received my transfer
Customer should ask himself when he sent the money, if he indicated the correct bank details and if the recipient has checked these account statements. Check the send date. Transfers sent via the app…
Bank transfer: processing time
A transfer made from Sumeria to a bank account depends on the processing times of the banking system. It is credited to the recipient account : I n 30 seconds for instant transfers ( instant payment…
Transfer made to a closed bank account
If the format of the recipient IBAN is not correct, the transfer cannot be carried out. However, it is not possible to check beforehand whether the recipient IBAN is linked to a closed bank account o…
I see a LYDIA*LYDIA SOL debit on my bank statement, but I never paid using Sumeria.
Users sometimes see a "LYDIA*LYDIA SOL" debit on their bank statemen t , without having used Lydia (sometimes without even owning a Lydia account!). If you're facing this issue, here are some explana…
Why did the amount of my foreign transaction change?
After each card payment, the customer receive an alert and a payment receipt showing the amount in Euros and the value of the payment with the local currency. However, in the event of foreign transac…
New: "Lydia Account" dedicated to your Lydia payments
You may have noticed a new account named " Lydia account " was added to your account list in-app. This account will now be credited by default when your friends send you money via Lydia. No action is…
