Create a Sumeria account

Sumeria offers services that make everyday life easier: Paying with a mobile in stores, organising money pots with a phone, opening shared accounts and withdrawing money overseas without foreign exchange fees. Sumeria also allows sending money to someone only using their phone number.

To take advantage of all these features, the customer must first download the application and open an account.

Step 1: install the app

Before creating an account, customer must install the Sumeria app on the device first. To do so, he simply goes to:

• App Store for Apple phones (iPhone)
• Play Store for Android phones.

Step 2: creating an account

To open an account, the customer launches the application on his phone and follows the instructions.

Biometry

When opening an account, the customer is invited to configure biometrics. This is the quickest and easiest way to authenticate in the application. If the customer refuses, he can define a security code. This 4-digit code will be requested before each payment from Sumeria.

Identity verification

Finally, the customer must have his identity verified in order to finalise his registration. This is a legal requirement. The customer will need to have a proof of identity and be able to film his face in order to take a video selfie.

Once identity verification has been completed, the customer can access the Sumeria account.

Special situations and error messages

Opening an account from a computer

It is not possible to open an account from the website. To open an account, the customer customer must use the mobile application. However, once an account has been opened, he can view it and carry out certain actions using a web browser.

Instead of creating an account, a ‘Hello [first name]’ message is displayed, with a name that is not the customer's name.

If the customer is using a new number, it may be that this number has previously been allocated by the operator to another Sumeria customer. In this case, the customer can contact customer service by sending an email explaining the situation to contact@sumeria.eu.

If the customer remembers having entered a wrong first name when registering previously, he can log in and change the first name in the menu. Otherwise, the customer can contact customer service by sending an email to contact@sumeria.eu. explaining the situation.

When creating an account, the customer receives an error message

The customer may receive one of the following error messages:

• Phone number already used;
• Email address already used;
• Error 909.

The customer may indeed have already used this number or email address to create an account on another online service Sumeria provides.

In any case, to solve the issue, the customer can get in touch with customer service by sending an email to contact@sumeria.eu.

List of compatible countries within the Sumeria app

Only phone numbers with the following area codes can be used to create an account:

• 🇫🇷 Metropolitan France and DROM-COM (numbers starting with +33 +262, +596, +590 and +594)
• 🇲🇨 Monaco (+377)
• 🇧🇪 Belgium (+32)
• 🇩🇪 Germany (+49)
• 🇪🇸 Spain (+34)
• 🇮🇪 Ireland (+353)
• 🇬🇧 England (+44)
• 🇵🇹 Portugal (+351)
• 🇮🇹 Italy (+39) 🆕
• 🇱🇺 Luxembourg (+352) 🆕.