Identity verification
Knowing the customers and verifiying their identity is a legal obligation helping Sumeria fight against fraud and ensuring the general security of the application.
All customers must therefore provide a certain amount of information and documentation during the registration, just as they would do with any bank.
Where can customers submit this information in-app?
All new customers go through the identity verification process when they open their account.
3 steps that take about 3 minutes:
- Video of an identity document
The document must be placed within the frame of the viewfinder. Customers can then perform the required movement (up and down).
A confirmation screen allows customers to check that the document is clean, sufficiently readable and that no reflections obscure important information. If this is the case, customers can start again.
Learn more about the main reasons for rejecting a document.
Learn more about the accepted identity documents.
- Video selfie
Customers must film their face in a short sequence during which they repeat a series of numbers displayed on the screen.
Learn more about the video selfie.
- Electronic signature
This is the final step. Customers must confirm the accuracy of the information provided by signing with a code received via text message.
Verification by Sumeria teams
Elements submitted in the application are then analysed and checked by dedicated teams. This step takes 5 to 10 minutes in most cases, but can take up to 24 hours for the most complex cases.
An email is sent to the customers to let them know their account has been validated, or that verification has failed and they must try again.
What to do if customers encounter any issues?
Customers can reach out to customer service to get some assistance.
