About customer service
Suggest a new feature to Lydia
Sending a claim to Lydia Solutions
Customer service is the beating heart of the service provided by Sumeria. It takes the form of a manual, a virtual help, and a team of specialized advisors who can quickly and precisely answer custom…
"Get me the manager!"
Some problems are more complex than others, and sometimes our advisors face difficulties resolving yours as quickly as we would like. If this happens, we've implemented a feature so you can say "get…
The best features we've developed have been inspired by suggestions from Sumeria users. If you have an idea you'd like to share with us, please let us know using the application's messaging system or…
Sending a claim to Lydia Solutions. On top of a customer service providing customized assistance, Lydia Solutions (Lydia and Sumeria) provides customers with a department dedicated to claims. This sp…
Lydia virtual assistant
Lydia's goal is to guide its customers in the most efficient manner possible in all their interactions. To enhance their experience, the virtual assistant is available 24 hours a day, 7 days a week,…
Lydia email address certification
The email addresses " support@news.lydia-app.com ", " support@info.lydia-app.com " and " support@lydia-app.com " have been verified by Gmail. In other words, this certification enables our customers…
About the telephone appointment
Phone appointements give customers the opportunity to speak to an advisor. This feature is exclusive to Black+, Green+ customers or Sumeria customers enjoying the black or standard card benefits. See…
Advisor phone calls
Sumeria advisors may call customers by phone (most of the time during a pre-arranged time slots , but on rare occasions spontaneously too). In any case, it is important that customers stay cautious a…
