Manual Security Miscellaneous What are the app’s security measures?

What are the app’s security measures?

To guarantee the security of the customers and their money, Sumeria has put in place numerous security measures at every stage of the application's use. They are designed to ensure that only the owner can access and use a Sumeria account.

Customers can set up their own settings in the "Security and privacy" screen available in the profile section.

Connection to the application

To create a Sumeria account and log into the app, the customer must provide:

A telephone number issued in one of the eligible countries
A user name (email address)
A password

If the customer has forgotten the password or the account has been blocked, he must follow the unblocking process.
It requires recording a “video selfie” that Sumeria customer service will review in strict confidentiality to make sure that the person attempting to recover the account is the owner.

How to check Sumeria accounts, transfers and payments?

For any action on the app involving your money (check an account, send money, make a bank transfer or pay), the customer will be asked to use his password. The customer can also choose to define and then systematically use a shorter security code instead.

For faster and even more secure transactions, the customer is strongly encouraged to set up a biometric authentication if the phone allows it, such as fingerprint recognition or facial recognition (on the latest phone).

How secure are Sumeria payment methods?

Every Sumeria payment method requires the password/security code or biometric authentication.

To pay or withdraw money with a card, the customer need to enter the PIN.
To pay contactless with a phone, specific security measures apply depending on the phone used:
- Apple Pay security for an iPhone
- Google Pay security for an Android phone
- Samsung Pay security for a Samsung phone.
To pay online with virtual cards, a password/security code or biometric authentication is required to access the payment numbers.
To send money (making a transfer in the app or paying someone), a password/security code or biometric authentication is required.
To pay with QR code, a password/security code or biometric authentication is required.

Payment methods such as the physical or virtual cards can be temporarily disabled or blocked at any point in the app. To find out more, click here.

How secure is my money on Sumeria?

The money stored on Sumeria belongs to the customer and is guaranteed by the Fond de Garantie des Dépôts et Résolution up to €100,000 per person.

Data protection and personal information

All data and information around customers and their payment methods are encrypted, anonymised and confidential.

Learn more here.