Transfering money to a bank account
Customers can transfer money from their account to a bank account at any time.
To do so, they must know the IBAN of the recipient account, or have previously registered it in the application in advance.
To do this, you need to know the IBAN of the recipient account, or have previously registered it in-app.
Initiating a bank transfer
Customers can make transfers from screen of the account they want to debit or from the "Beneficiaries" screen.
The customer can also start a bank transfer from the computer by accessing to their account via a browser. Learn more.
Processing time
Wire transfers made from the application are subjet to the banking system processing time. They are credited on the recipient account within 30 seconds for instant transfers or within 2 to 3 working days for standard transfers (excluding weekends and public holidays).
Compatible bank accounts and IBAN
All IBANs from Euro zone countries are accepted, learn more.
If the receiving bank is unable to receive a euro transfer, the transfer will be rejected on the customer's account.
Cancelling a transfer
Customers are advised to contact the transfer's recipient by their own means to ask them to refund said transfer.
They can also reach out to their advisor to try to request a "Transfer recall", but no result is guaranteed.
Awareness against fraud attempts
- Never communicate login credentials, security codes, bank information, etc., by phone, SMS, or email. Likewise, never validate a payment that you have not initiated.
- No Sumeria advisor will ask you to provide your password outside the application, either by email, SMS, or phone call. This password is strictly confidential.
- Account management procedures always take place directly on the mobile application.
If the client has any doubts, they can directly contact customer service to report any suspicious activity. Lydia Solutions' anti-fraud service does everything possible to identify and neutralize fraudsters.
