I've lost my phone

Just like a bank card, a telephone is a simple payment and collection tool: it contains no money. So if you lose your phone, you won't lose a penny! All the information will be recovered if the custo…

Loss, theft or fraudulent use of your Card

If customers lose their card or think it has been stolen, they can follow the steps below to block or stop the card to protect their money. If the customer still has access to their account. As a fir…

What happens if I lose my Apple Pay-enabled device?

If you lose your device, go to the iCloud platform and log in with your Apple ID. Once signed in, you will be able to delete all the cards added to your device safely. You can also ask our Customer s…

Lost your phone and Samsung Pay with it?

If your device configured with Samsung Pay ever gets lost or stolen, you can use Samsung's Find My Mobile service to deactivate Samsung Pay remotely and disable all the payment cards you stored in it…

Loss of a device with Google Pay on it

If your device configured with Google Pay ever gets lost or stolen, you can use "Find My Device" service to deactivate Google Pay remotely and disable all the payment cards you stored in it.

Report abusive payment request

It is possible that a user may receive improper or inappropriate requests for payment. If a user notices or believes that they are being harassed, they can report it to the customer service.

Illegitimate attempt to access the account

If the customer thinks being the victim of a fraud attempt, he should never act in a hurry: in any case, a Sumeria advisors will never ask the customer to give them a password, a code received by tex…

Warning about sites and entities impersonating Lydia

Warning about sites and entities impersonating Lydia. Sites or entities impersonating Lydia may attempt to contact you for fraudulent purposes.It is important that you verify the email address, websi…