What is a passport used for?
A passport is an official document that allows an individual to prove their identity and nationality.
In order to take advantage of all the services offered by Lydia, users must, for legal reasons, prove their identity.
What is a valid passport?
The period of validity of a passport in France depends on :
- The age of the holder ;
- The date of issue;
- The period of issue.
How the customer can provide the passport in the application?
The customer must have the passport to hand and follow the identity verification process.
To do so, the customer must go to the profile view ("Profil and settings" button at the bottom of the main screen), then to the "Limits" section and finally click on "Verify my identity"
When filming their identity document, customers must:
- Make sure they are in a well-lit area;
- Take the passport in hand;
- Make the required movements.
The fingers must not conceal any essential information and the passport must be legible and in good condition.
The customer can reshot a photo after each video if the information is not legible enough or if the document is truncated.
What to do if the customer does not have a passport?
If customers do not have a passport, they may :
- Provide a valid residence permit;
- Submit a valid identity card.
Driving licences and social security cards are not accepted.
