Manual Customer knowledge What is a residence permit used for?

What is a residence permit used for?

A residence permit is an official document that allows an individual to prove his identity and right to reside in France.

In order to take advantage of all the services offered by Sumeria, customers must, for legal reasons, prove their identity.

What is a valid residence permit?  

The period of validity of a residence permit in France depends on :

  • The age of the holder;
  • The date of issue;
  • The period of issue.

How the customer can provide the residence permit in the application?

The customer must have the residence permit to hand and follow the identity verification process.

To do so, the customer must go to the profile view ("Profil and settings" button at the bottom of the main screen), then to the "Limits" section and finally click on "Verify my identity".

When filming their identity document, customers must:

  • Make sure they are in a well-lit area;
  • Take the residence permit in hand;
  • Make the required movements.
The fingers must not conceal any essential information and the residence permit must be legible and in good condition.

It will be necessary to follow the process for both sides of the document (front and back).

The customers can reshot a photo after each video if the information is not legible enough or if the document is truncated.

What to do if the customer does not have a residence permit?

If customers do not have a residence permit, they may :

Driving licences and social security cards are not accepted.