Manual Pay and be paid Issue sending and receiving money Cancelling a transfer

Cancelling a transfer

Customers can request the cancellation of a transaction from their application. Depending on the situation, different scenarios apply.

Payment sender

If the customer has sent money to the wrong phone number or e-mail address, they must first request a refund from their application by going to their transaction details.

  • If the recipient does not have a Sumeria or a Lydia account, the refund request will be automatically accepted after 24 hours. The money will be credited back to the sender's account.
If the recipient does not have the application and does not receive the money within 7 days, the payment will be automatically cancelled and credited back to the sender's account.
  • If the recipient has the application, he has 7 days after the sending of the refund request to return the money. Beyond this time, the customer is invited to contact the customer service.
Article 1302-1 of the French Civil Code states that anyone who mistakenly or knowingly receives something that is not due to him must return it to the person from whom he received it.

Recipient of the payment

With a customer account

The recipient must open the receipt of the payment that is to be cancelled, and tap the "Make a payment to NAME FIRST NAME" option before entering the amount.

No customer account

No action is required on behalf of the recipient. The payer will either request a cancellation which will be automatically confirmed 25 hours later, or if they do not, then the incorrect payment will be cancelled after a 7 days.

Payments sent to businesses and professionals

Only the professional who cashed-in can cancel or refund a transaction for which he or she is the beneficiary. The payer must contact the professional by his own means.

Wire transfer

It is recommended to contact the recipient of the transfer, by your own means, to request reimbursement of the transfer in question.

It is also possible to contact the customer service to attempt a “Recall Request”, but there is no guarantee this will work.

The IBAN entered or selected for a bank transfer does not allow input errors (thanks to a control key that would refuse to execute the transfer in the event of an error).