Why can’t I transfer money to a bank account?
If the customer is unable to make a transfer from the application to a bank account, certain checks need to be carried out before contacting customer service.
If the customer has a problem with a payment made to a phone number or email address, please consult this article.
Check the account balance
The customer must ensure that the account to be debited has the necessary funds for the transaction.
If this is not the case, the account must be topped up.
Check the beneficiary IBAN
To send money from Sumeria to a bank account, you must first provide the account’s IBAN.
This can be done from "Menu", then "Beneficiaries".
