Manual Offers Managing a subscription Paying for an offer

Paying for an offer

Means of payment

Upon renewal, the chosen payment method will be charged. Subscriptions are automatically debited from the client's main account. The payment source cannot be modified.

Payment failure

Should the payment fail, a second attempt is made using the main account. If the balance is insufficient, the account balance becomes negative so customers don't lose their benefits for the current period.

If customers haven't credited their account by the time the following payment is due, they automatically lose access to their benefits and downgrade to the free offer.