Cancelling an offer

Cancelling a Sumeria offer

Customers can cancel their Sumeria offer at any time from the "Offer" tab, accessible from "Me" section. They then need to click on “Modify my offer,” followed by "Change offer," and finally "End my benefits". Once the commitment period has ended, the offer will not be renewed.

Terminating the standard card offer

Customers commit to a 3-month period when subscribing to the Standard Card offer. If they request to cancel their plan, they will continue to enjoy its benefits until the end of the commitment period. Once the subscription ends, customers will lose these benefits and basic limits will apply.

If customers subscribe to the Standard Card offer with annual payment, they will retain their benefits for 12 months. In case of early cancellation, no refund will be issued for unused months.

Terminating the black card offer

Customers commit to a 12-month period when subscribing to the Black Card offer. If they request to cancel their plan, they will continue to enjoy its benefits until the end of the commitment period. Once the subscription ends, customers will lose these benefits and basic limits will apply.

Cancelling Sumeria+ or Sumeria+ with the standard card

Cancellation policy

Customers who chose the monthly billing are subscribed for a minimum of 6 months and can only cancel once that 6 months period is over.
Customers who chose the annual billing have access to the Sumeria+ offer for 12 months. In case of early cancellation, customers cannot be refunded for the months they will not be using.

Cancelling Sumeria+ with the black card

Cancellation policy

Customers who chose the monthly plan are subscribed for a minimum of 12 months and can only request to terminate their offer after this period.
Customers who chose the annual billing have access to the offer for 12 months. In case of early cancellation, customers cannot be refunded for the months they will not be using.

Status of Sumeria+ Features After Cancellation

If customers choose to terminate their offer, the accounts they opened during the Sumeria+ programme (major project, project accounts, budget accounts, cash reserve) become standard sub-accounts. The balance of the accounts and their names remain unchanged but the tools that funded them are no longer available.

Terminating a Lydia offer

Since 04/02/24, Lydia+ customers have been migrated to Sumeria+, and Lydia Black+ customers to the Black Card.

Pricing, commitment periods, and renewal dates remain unchanged.