Manual Customer knowledge Accepted proof of identity

Accepted proof of identity

To verify his identity, the customer needs to provide Sumeria with a proof of identity. 

It must be valid, sufficiently illuminated and free from glare, contain a machine readable zone (MRZ) and all important information must be visible.

Types of document accepted

Here is the list of valid documents and the manipulations to be done when recording it.

Driving licences and health cards are not accepted.
  • EU identity cards (old and new format)

An identity card, sometimes referred to as a national identity card, national identity card or identification card depending on the country, is an official document that enables a person to prove his identity.

Some French identity cards are still valid 5 years after the printed expiry date. Sumeria takes this extension into account. To find out more about the validity extension, click here.
When filming the ID card, it is advisable to hold it by the top and bottom edges.
This will be necessary for both sides of the document (front and back).
  • EU and non-EU passports

A passport is an official document that allows individuals to prove their identity and nationality.

When filming the passport, it is advisable to hold it by the side edges.

In the case of a non-EU passport, the customer must send a visa issued by a European Union country by email to contact@sumeria.eu.
  • EU residence cards or permits

A residence permit is an official document enabling an individual to prove his identity and his right to reside in the country concerned.

When filming the document, it is advisable to hold it by the top and bottom edges.
This will be necessary for both sides of the document (front and back).

Validation and Deadline

Document verification is usually fairly quick. In some cases, it can take up to 3 business days. If the identity has not yet been verified at the end of this period, the customer can reach out to customer service to find out more: contact@sumeria.eu.

In case of error

Inability to send your ID via the app

It happens that while scanning or downloading the ID, something does not work. As this can be linked to several things, the easiest way is to send a message to customer service explaining the issue: contact@sumeria.eu.

The document is rejected automatically

The customer must read the e-mail received which indicates why the document was rejected and download it again directly from the application. Find out more about the main rejection reasons.