New phone number or email address
When the customer changes his phone number or has a new email address, it is important to keep them up-to-date on his account.
In addition to using these new details to log into the account, they also allow the customer to receive money on his accounts.
Customer logged in
To add a new phone number or email address to his account, the customer can click here from his device or simply follow these steps:
- Click on "Personal information" menu from the Profile
- Then tap on "Emails" or "Phone numbers"
- Hit the "+" button to add a new one
The customer ll be sent a text message or an email containing a code or a link to verify and validate these new details.
Following this, he'll be able to log into the app with these new details and other customers will be able to send money to his account using these new phone numbers or email addresses.
The customer can change his Default email address and phone number at any time.
⚠️ Don't forget to delete previous phone numbers or email addresses by selecting them and hitting "delete" if they no longer belong to the customer. He'll first have to add the new ones as his Default email or phone number.
In case the customer has more than one, he can link all his phone numbers and email addresses to his account.
Customer logged out
There are two scenarios:
Email address: the customer will be able to log in with his phone number.
Phone number: the customer has to follow the authentication process to be able to log in by clicking on “Having trouble logging in?”. Once logged in, he will be able to update his phone number from the “Personal Information” menu.
